Defective or DOA Products
Product must not be damaged
Product must be in resalable condition, and in original package
Discontinued, special order, or custom-built items cannot be returned for credit
Credit will be issued when product is received. Credit will be for product cost only, not for shipping or tax. Any non-defective returns may be subject to a 5% to 15% restock fee.
Express Systems & Peripherals understands how exasperating it is to receive a DOA product. Subject to the manufacturer's warranty requirements and restrictions, we will credit your account for any defective product returned to us within 30 days of the invoice date. Defective products must be returned in the manufacturer's original packaging. The carton must include all components and other items originally packaged with the product including cables, software, and manuals. You must obtain an RMA number from customer service before you return any defective or DOA products.
At your request we can ship out a replacement product at no charge via UPS ground. Express carrier freight service charges for replacement product will be charged to the customer.
Products may be returned for credit if the following conditions are met:
How to setup an RMA
Express Systems & Peripherals accepts product returns within 30 days of the invoice date. After 30 days, product must be returned to the manufacturer. Due to variations in manufacturers' return policies, certain products may not be returnable if they are opened.
To return a product, you must obtain a Return Authorization Number from our RMA Department.
Return Authorization Numbers can be obtained by one of the following:
We will need the following information to issue the RMA number:
Your Name/Company Name
Invoice or Order Number
Item Number and Quantity
Reason for Return
After you receive the RMA number, ship the product to us at:
Express Systems & Peripherals
623 Herman Road
Jackson, NJ 08527
Products must include all components, accessories, cables, software, and manuals in the original shipment
Package returns to prevent damage during shipping (use original packaging when possible)
All returns must have an RMA number referenced on the shipping label as shown above
Returns must be received by Express Systems & Peripherals within 30 days from the date the RMA number is issued
Product replacements will be shipped to you via UPS Ground at no charge. If you would like a different shipping method used, your account will be billed for the shipping cost.