Terms and Conditions

SALES TAX: Buyers located in California, Colorado, Georgia, Florida, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington & Wisconsin are subject to State Sales & Use Tax in those states.
Orders shipping to California, Colorado, Georgia, Florida, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia , Washington & Wisconsin are subject to State Sales & Use Tax in those states.
Please note that sales tax rates are only estimated at this point. Our internal system will calculate the exact tax amount and it will be emailed to you on the final invoice.

Please Note: Due to the recent Supreme Court Ruling South Dakota v. Wayfair, recent Individual State Use Tax Notice & Report Laws, and Economic Nexus relating to Online orders; all NON-TAXED orders may still have a tax obligation to their Bill To and/or Ship To States. Customers should educate themselves on their own state tax requirements and reporting deadlines to determine if they will be responsible for paying taxes on orders that are not taxed at checkout.

Tax Use Notice & Report Laws by State:
Alabama:
E.S.P. Inc. is not required to, and does not, collect Alabama sales or use tax. Under Alabama law, purchases are not tax-exempt merely because they were made over the internet or because a seller is not required to collect Alabama Tax. Alabama law requires Alabama purchasers to review untaxed purchases and, if any tax is owed, file a Alabama use tax return and pay any tax due.
Arkansas:
Economic nexus legislation for remote sellers not yet enacted.
Connecticut
E.S.P. Inc. is not required to, and does not, collect Connecticut sales or use tax. Under Connecticut law, purchases are not tax-exempt merely because they were made over the internet or because a seller is not required to collect Connecticut Tax. Connecticut law requires Connecticut purchasers to review untaxed purchases and, if any tax is owed, file a Connecticut use tax return and pay any tax due. District of Columbia (Legislation Pending):
E.S.P. Inc. is not required to, and does not, collect District of Columbia sales or use tax. Under District of Columbia law, purchases are not tax-exempt merely because they were made over the internet or because a seller is not required to collect District of Columbia Tax. District of Columbia law requires District of Columbia purchasers to review untaxed purchases and, if any tax is owed, file a District of Columbia use tax return and pay any tax due.
Hawaii:
E.S.P. Inc. is not required to, and does not, collect Hawaii sales or use tax. Under Hawaii law, purchases are not tax-exempt merely because they were made over the internet or because a seller is not required to collect Hawaii Tax. Hawaii law requires Hawaii purchasers to review untaxed purchases and, if any tax is owed, file a Hawaii use tax return and pay any tax due.
Idaho:
Economic nexus legislation for remote sellers not yet enacted. E.S.P. Inc. is not required to, and does not, collect Idaho sales or use tax. Under Idaho law, purchases are not tax-exempt merely because they were made over the internet or because a seller is not required to collect Idaho Tax. Idaho law requires Idaho purchasers to review untaxed purchases and, if any tax is owed, file a Idaho use tax return and pay any tax due.
North Dakota:
E.S.P. Inc. is not required to, and does not, collect North Dakota sales or use tax. Under North Dakota law, purchases are not tax-exempt merely because they were made over the internet or because a seller is not required to collect North Dakota Tax. North Dakota law requires North Dakota purchasers to review untaxed purchases and, if any tax is owed, file a North Dakota use tax return and pay any tax due.

If you are Tax Exempt, please E-mail sales@industrialdirect.com your Tax Exempt Certificate and we will credit your Invoice. If you have any questions please call (800) 222-0172 with any questions. We will send you an annual customer notification by January 31 of the following year that summarizes all of your purchases with us in the previous calendar year to help you file your North Dakota use tax return.

Delivery Times:
Please note: all delivery dates are estimated, and may be subject to change for reasons beyond our control. We will email you once we have dispatched your items. Perle has a 48 hour dropship delay even if the product is in stock. We will try our best to push these through and get your order shipped asap!

Perle, Cradlepoint, and Korenix products are Non Cancelable Non Returnable (NCNR). Please keep this in mind when placing your orders.

Non-Cancelable Non-Returnable Policy:
Please note: Due to supply chain issues Moxa, Perle and Etherwan products are NCNR. Non-cancelable Non-Returnable. Once an order is confirmed the order is not able to be canceled.

B&B Smartworx powered by Advantech and Comtrol have a manufacturer drop ship fee ($10-$15). We will notify you of this before proceeding.

Export Policy:

If you order Products from our site for delivery outside the US, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Most orders will require our credit card authorization form and a copy of the card holder's identification/driver's license. This will be at the discretion of our accounting department.
Please also note that you must comply with all applicable laws and regulation for the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

SHIPPING:
All IN STOCK item orders placed and paid in full will ship within 24 business hours. Orders will be shipped via UPS or Federal Express. To ensure that items are not returned to us as undeliverable, please provide a valid shipping address as to avoid additional delivery charges. In the event of a damaged shipment, please retain all damaged items (pallet, carton, etc) including documentation (delivery receipt, pictures, etc) in your possession as the carrier has the right to inspect the damaged merchandise and original shipping cartons before processing your claim. Please ensure that all items listed on the BOL (bill of lading) and delivery receipt are present and accounted for. Occasionally several items will be shipped on one pallet which is designated on the BOL and delivery receipt. If the pallet is not neatly shrink wrapped and the number of items you receive does not correspond with the number of items designated on the delivery receipt, indicate the missing item(s) on the delivery receipt and file a missing item claim with the carrier. Your order will be shipped to the shipping address you provide to us. Please make sure the shipping address is correct as the carrier may assess re-routing fees in the event you wish to change the shipping address after your order has left our warehouse. These fees vary and once determined must be collected before re-routing is authorized. Perle has a 48 hour dropship delay even if the product is in stock. We will try our best to push these through and get your order shipped asap! B&B Smartworx powered by Advantech and Comtrol have a manufacturer drop ship fee ($10-$15). We will notify you of this before proceeding.

EXPORT POLICY:
If you order Products from our site for delivery outside the US, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulation for the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
DELIVERY NOTE: We rely on third party carriers to ship your order. Please understand that circumstances outside our control may occur, which may cause your shipped package to arrive one or two days before or after your requested delivery date. Some delays may include but not limited to are: Weather, holidays, rural area constraints, lack of response by recipient, product availability, invalid delivery date entered, incorrect address information entered; in addition if the incorrect address information is entered additional delivery fees may apply.

RETURNS:
Returns are refunded if the following conditions apply: A request for a RMA (return merchandise authorization) number must be made within 30 days of receipt of merchandise. A valid RMA number must accompany returned merchandise within 15 days of RMA issue date. Returned merchandise must be in original, new condition (not installed or modified, scratched, dinged, dented or damaged in any way) and must accompany all original documentation (instructions, literature, etc.) as well as original accessories (screws, wires, etc.) and original packaging. Returned merchandise may be subject to a 15% restocking fee. Refunds are given in the form of original payment minus the actual shipping costs and restocking fees. Allow 2 weeks for all refunds to be processed. Returns will not be accepted or refunded if the following conditions apply: Merchandise that is sold as used or 'as is' is not returnable. Special order items are not returnable.

CANCELLATIONS:
All canceled orders that have already shipped are considered a return and the terms of our above referenced return policy apply.

SUITABILITY: We do not guarantee compatibility or suitability of products sold for any particular application. Although every effort is made by us to recommend products best suited to your described needs, in most cases, we cannot perform an on site evaluation.

ADDITIONALLY: Express Systems & Peripherals reserves the right to change pricing without notice at any time for any reason.