Terms and Conditions
All IN STOCK item orders placed and paid in full will ship within 24 business hours. Orders will be shipped via UPS or Federal Express. To ensure that items are not returned to us as undeliverable, please provide a valid shipping address as to avoid additional delivery charges. In the event of a damaged shipment, please retain all damaged items (pallet, carton, etc) including documentation (delivery receipt, pictures, etc) in your possession as the carrier has the right to inspect the damaged merchandise and original shipping cartons before processing your claim. Please ensure that all items listed on the BOL (bill of lading) and delivery receipt are present and accounted for. Occasionally several items will be shipped on one pallet which is designated on the BOL and delivery receipt. If the pallet is not neatly shrink wrapped and the number of items you receive does not correspond with the number of items designated on the delivery receipt, indicate the missing item(s) on the delivery receipt and file a missing item claim with the carrier. Your order will be shipped to the shipping address you provide to us. Please make sure the shipping address is correct as the carrier may assess re-routing fees in the event you wish to change the shipping address after your order has left our warehouse. These fees vary and once determined must be collected before re-routing is authorized.
Perle has a 48 hour dropship delay even if the product is in stock. We will try our best to push these through and get your order shipped asap!
B&B Smartworx powered by Advantech and Comtrol have a manufacturer drop ship fee ($10-$15). We will notify you of this before proceeding.
If you order Products from our site for delivery outside the US, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulation for the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
We rely on third party carriers to ship your order. Please understand that circumstances outside our control may occur, which may cause your shipped package to arrive one or two days before or after your requested delivery date. Some delays may include but not limited to are: Weather, holidays, rural area constraints, lack of response by recipient, product availability, invalid delivery date entered, incorrect address information entered; in addition if the incorrect address information is entered additional delivery fees may apply.
Returns are refunded if the following conditions apply: A request for a RMA (return merchandise authorization) number must be made within 30 days of receipt of merchandise. A valid RMA number must accompany returned merchandise within 15 days of RMA issue date. Returned merchandise must be in original, new condition (not installed or modified, scratched, dinged, dented or damaged in any way) and must accompany all original documentation (instructions, literature, etc.) as well as original accessories (screws, wires, etc.) and original packaging. Returned merchandise may be subject to a 15% restocking fee. Refunds are given in the form of original payment minus the actual shipping costs and restocking fees. Allow 2 weeks for all refunds to be processed. Returns will not be accepted or refunded if the following conditions apply: Merchandise that is sold as used or 'as is' is not returnable. Special order items are not returnable.
All canceled orders that have already shipped are considered a return and the terms of our above referenced return policy apply.
We do not guarantee compatibility or suitability of products sold for any particular application. Although every effort is made by us to recommend products best suited to your described needs, in most cases, we cannot perform an on site evaluation.
Express Systems & Peripherals reserves the right to change pricing without notice at any time for any reason.